NOT TOTALDRIVE.COM
Total Drive (UK driving instructor software) is not totaldrive.com
If you were charged by “Total Drive” and you are not a driving instructor, please read this first
Last updated: 22 September 2026.
Short answer: This website belongs to Total Drive Software Ltd, a UK company that makes diary and admin software for driving instructors. We are not connected to totaldrive.com, a US cloud storage and file backup subscription run by Total Security US LLC. If you have been charged for cloud storage, file backup or a service you do not recognise, we did not charge you, we cannot see your account and we cannot cancel or refund it. The steps below explain what to do.
Two different companies with a similar name
| Total Drive (this website) | totaldrive.com (NOT US) | |
|---|---|---|
| Company | Total Drive Software Ltd, United Kingdom | Total Security US LLC, Boston, USA |
| Websites | totaldrive.co.uk and totaldrive.app | totaldrive.com and help.totaldrive.com |
| What it is | Diary, booking, pupil progress and admin software for UK driving instructors and driving schools | Consumer cloud storage and file backup subscription |
| Who the customers are | UK driving instructors (ADIs and PDIs) and driving schools | Members of the public storing or backing up files |
| How it is billed | Monthly in pounds sterling, from £18 per month, after a free trial with no card on file | Subscription plans set by totaldrive.com; details on their website |
| Support | totaldrive.co.uk/contact | help.totaldrive.com |
| App logos |  |
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Charged by totaldrive.com? Here is what to do
- Check your statement and emails. Look at the exact description on your bank, card or PayPal statement and any confirmation email. A reference to cloud storage, file backup, Total Security, or an amount in US dollars means the charge is from totaldrive.com.
- Contact totaldrive.com directly. Their help centre is at help.totaldrive.com. Log in to the account you created with them to cancel the subscription and request a refund. Keep a copy of every message you send.
- If you get no reply, go to your bank or card issuer. Ask them to block future payments to the merchant and to raise a dispute (a “chargeback”) for any payment you did not authorise or cannot cancel. Most UK banks let you do this from their app. If you paid by PayPal, open a dispute in the PayPal Resolution Centre.
- Report it if you believe you were misled. In the UK you can report the matter to Citizens Advice Consumer Service, and to Action Fraud if you think the payment was fraudulent. In the US, the FTC takes reports.
If you are a UK driving instructor using Total Drive
You are in the right place. Total Drive is a diary, online booking, pupil progress and school admin app for ADIs and PDIs, with Apple CarPlay and Android Auto, Making Tax Digital integrations and a free Web Directory to help you find new pupils. For help with your account, billing or the app, use our contact page and we will get back to you promptly. New here? See the Driving Instructor App or start a 30-day free trial with no card on file.
Frequently asked questions
Is totaldrive.co.uk the same company as totaldrive.com?
No. totaldrive.co.uk and totaldrive.app belong to Total Drive Software Ltd, a UK company that makes diary and admin software for driving instructors and driving schools. totaldrive.com is operated by Total Security US LLC, a US company selling consumer cloud storage and file backup subscriptions. The two companies are not connected in any way.
Why has Total Drive charged my card?
If you are not a UK driving instructor or driving school, the charge is almost certainly from totaldrive.com (Total Security US LLC), a cloud storage subscription. Total Drive Software Ltd only bills UK driving instructors and driving schools who have signed up for its diary software, and it cannot see, cancel or refund charges made by totaldrive.com.
How do I cancel my Total Drive subscription?
If your subscription is for cloud storage or file backup, it is with totaldrive.com. Log in to your account there or visit help.totaldrive.com to cancel. If you cannot reach them, contact your bank or card issuer to stop future payments and dispute the charge. If you are a UK driving instructor using the Total Drive diary app, cancel from the app or email our support team and it will be handled promptly.
What is the Total Drive customer service phone number?
For the cloud storage service at totaldrive.com, use their help centre at help.totaldrive.com; we do not have their contact details and cannot pass messages to them. For the UK driving instructor software, use our contact page.
Can Total Drive Software Ltd refund a totaldrive.com charge?
No. We have no access to totaldrive.com accounts, subscriptions or payment systems and cannot issue refunds for their charges. The fastest route to a refund is usually a payment dispute (chargeback) through your bank or card issuer.
How can I tell which Total Drive I paid?
Check the description on your card or PayPal statement and any confirmation email. A cloud storage or backup subscription, a US dollar amount, or a reference to totaldrive.com or Total Security means totaldrive.com. A monthly charge in pounds sterling for driving instructor diary software from Total Drive Software Ltd means us.
This page is provided to help people who have contacted us in error. It describes the two businesses factually and is not a statement about the quality or conduct of totaldrive.com. Information about totaldrive.com is taken from its public website on the date above.